Flexible Scope Repair: Free Inspection & Return Shipping on Approved Repairs

Flex Scope Repair Instructions (Free Inspection & Return Shipping on Approved Repairs)

1. Preparation & Packing

• Disinfect: Thoroughly sanitize all devices before packaging.
• Pack Securely: Box items carefully with adequate cushioning to avoid damage in transit.
• Include Form: Print this page/email and place a copy inside the package.

2. Shipping & Tracking Send your package to: 

Erie Medical Supplies, Inc.

Attn: Duane Pieri

60 School Street, Unit 430

Orchard Park, NY 14127

Phone: 716-341-2330

Once shipped, email your tracking number to: pieri@eriemedsupplies.com 

3. Evaluation & Payment Terms

• Evaluation Fee: A standard $89 fee applies per scope, which is waived if you approve the repair quote.
• Declined Repairs: If you decline the quote, the $89 fee plus return shipping costs must be paid prior to returning the equipment.
• Prepayment & Disposal: Full payment is required before repairs begin. Unpaid scopes will be discarded after 30 days 

4. DISTAL CHIP VIDEO SCOPES

·         Declined Repair Fee: $150 processing and diagnostic fee applies to declined repairs (waived if unrepairable).

·         Leaks & Component Damage: Existing leaks may cause unforeseen internal/CCD damage; affected scopes will be re-quoted.

·         Small Diameter Scopes: Due to their delicate nature, light guide or image bundles may be damaged during repair, which may result in a re-quote by Erie Medical Supplies.